STILL SEARCHING FOR THAT SPECIAL GIFT?

LEGAL POLICIES

RETURN POLICY:

ALL SALES ARE FINAL!

NO RETURNS OR EXCHANGES WILL BE ACCEPTED FOR ANY REASON.

All items have been inspected prior to being shipped to your residence.  Should there be any defects on the merchandise, it will be noted in the description.

ALL ITEMS ARE NEW WITH OR WITHOUT TAGS UNLESS INDICATED OTHERWISE IN THE DESCRIPTION.

Resale items are gently used and/or worn.  Please pay particular attention to the respective item's description for more information.

ALL ITEMS COME FROM A SMOKE-FREE HOME.  ALL ITEMS INDIVIDUALLY HAND WRAPPED WITH CARE/DISCRETION.  SOME HIGH END ITEMS ARE PRE-GIFT WRAPPED!

If you receive an item that is damaged or defective, please contact our customer service team and we will be happy to assist you further in attempting to get a refund or credit from the original manufacturer (if purchased, within the manufacturer's warranty/guarantee duration).

 SHIPPING POLICY:

  • Orders are usually packed and ready to ship 1-2 business days after the order is placed. Due to the pandemic (Covid-19), processing and shipping your order may be delayed during this extraordinary time.
  • A “business day” is considered to be Monday through Friday, excluding holidays.
  • Please allow 48 hours for tracking information to update once you receive a tracking number. 
  • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. 
  • All prices are quoted in the US dollar currency.
  • Duties and taxes vary by country/region of destination and will be determined during checkout.
  • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.
  • International orders cannot be shipped to a APO/FPO or P.O. Box addresses.
  • International orders totals cannot exceed $500.
  • If you have additional questions, please contact the customer service team.

APO/FPO/DPO Military Addresses:  All shipments to APO, FPO, and DPO addresses are sent via UPS SurePost service. Due to military handling time, delivery to some destinations may take up to 21 days.

Multiple Shipping Addresses:  At this time, we can only ship to one address per order. To ship to multiple addresses, please contact customer service team for assistance.

Business Days + Holidays:  All orders ship Monday through Friday, excluding federal holidays within the United States.

For 1-Day and 2-Day Shipping: Orders must be placed by Noon EST to be processed on the same business day, otherwise it will be processed the next business day.

Packages do not ship on the following holidays:

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Tracking Orders:  When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link.

For more information or questions, please call (301) 259-1293 or via email to customerservice@retailresaleshop.com. Operating hours are from 6:00 a.m. to 2:00 a.m. EST, 7 days a week, excluding holidays.

OTHER LEGAL POLICIES:

PRIVACY POLICY - retailresaleshop.myshopify.com/policies/privacy-policy

TERMS OF SERVICE - retailresaleshop.myshopify.com/policies/terms-of-service